Abandon rate Call center experience Consulting Technology 
Global Response
MARCH 1, 2022
After all, when you’re managing a call center, whether it’s in-house or outsourced, there’s a long list of KPIs (key performance indicators) that you could be measuring. Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. This in turn can help reduce agent turnover rate and abandonment rate.
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. We believe that increasing empathy due to the ongoing conditions will significantly impact contact centers in 2021. “I The Great Contact Center Diaspora. The investments in infrastructure and technology to make remote working possible won’t vanish.
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