aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Maintain fair and consistent feedback. Manager reviews promote a regular feedback cycle across team members. They use a 2-point rating scale and make sure each agent receives at least four points of feedback every week.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

CustomerSuccessBox

MAY 6, 2021

Can give you quick functionality feedback. These rules need calibration at frequent intervals as customer behavior and product features change. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Can help you drive new ideas and values to the team.

Customer retention 52

Customer retention SaaS Calibration Analytics 52

COPC

SEPTEMBER 30, 2022

RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. WINTER PARK, Fla., 26, 2022—  COPC Inc.

Calibration 63

Calibration Best practices Quality management Benchmark 63

Customer Service Life

NOVEMBER 15, 2020

My first job out of college was as a frontline agent in the contact center for a SaaS startup — and over the next 15 years, I grew into a director role. But things have changed and I now find myself back in a contact center leadership role at a SaaS startup, and I’m now looking to execute on many of the lessons learned and shared.

Contact Center 92

Contact Center Engineering Calibration Coaching 92

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Feedback loops are imperative to success. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

OCTOBER 20, 2020

Start scheduling conversations with your most happy/green customers, and introduce the new model and perfect the pitch and get feedback from them on the new model. 5 Head-Turning Examples of SaaS Onboarding that Wowed Their Customers – View these examples of onboarding sequences that you can use as inspiration for your own program. .

Journey mapping 52

Journey mapping Calibration Upselling Consulting 52

JustCall

NOVEMBER 24, 2022

To attribute the success of complex B2B deals, you need to attribute a high value to collaborative selling that requires other teams, stakeholders of the company, and prospects to be well-calibrated and peacefully collaborate with the sales process. The money rarely stops at sales conversions, especially in SaaS. Be Friendly.

Accountability 52

Accountability Calibration Sales B2B 52