CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Etech GS

APRIL 1, 2019

To help your employees buy into the idea of quality monitoring, make the exercise collaborative and inclusive. If you know there is a bad interaction, do not choose to play it in a calibration session that is attended by a large group. Also, use technology to guide your analysts and agents through the procedures.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Certified Languages International

MARCH 24, 2020

We have leveraged technology to help facilitate these services and connect interpreters with clients and non-English speakers in seconds. He emphasized that interpreters should “use tone as their main tool and exercise self-awareness to ensure a good experience for all parties in the conference.”.

Calibration 70

Calibration Best practices Technology Personalization 70

The Petrova Experience

JULY 15, 2021

And don’t forget to ask what can YOU do to help them exercise CARING every day. Be willing to provide the training, technology, or procedure changes asks that will come your way. To build customer-centric culture, you need to go through the exercise of mapping as many customer needs scenarios as possible.

Customer centricity 52

Customer centricity Calibration Feedback Technology 52

Integrity Solutions

AUGUST 24, 2022

The introduction of new technology and tools, combined with a shift away from face-to-face and drop-in visits to tightly planned Zoom meetings, has permanently changed the selling landscape. New technology options provide you with so many more innovative and engaging ways to you refresh skills and enable broader adoption of processes.

Sales 88

Sales Coaching Calibration B2B 88

ClearAction

MAY 29, 2016

Over the past decade or two, the Internet and numerous technologies have been a blessing to companies and customers alike in making it easier and faster to get tailored information and assistance. Help them compare notes, calibrate cadences, establish continuity and drive synergies.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

AWS Machine Learning

APRIL 8, 2024

Be mindful that LLM token probabilities are generally overconfident without calibration. Be mindful that LLM token probabilities are generally overconfident without calibration. Specifically, we’re tasked with writing a brief paragraph about the benefits of exercising regularly for a lifestyle-focused website.

Engineering 86

Engineering Calibration APIs Enterprise 86