CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Etech GS

APRIL 1, 2019

Don’t make the employees nervous. To get your employees engaged, you need to explain why you are carrying out monitoring. It will help your employees understand the process better and what is required of them as they interact with customers. . Also, use technology to guide your analysts and agents through the procedures.

Calibration 56

Calibration Coaching Social media contact Contact Center 56

Integrity Solutions

AUGUST 24, 2022

The introduction of new technology and tools, combined with a shift away from face-to-face and drop-in visits to tightly planned Zoom meetings, has permanently changed the selling landscape. New technology options provide you with so many more innovative and engaging ways to you refresh skills and enable broader adoption of processes.

Sales 88

Sales Coaching Calibration B2B 88