JustCall

NOVEMBER 24, 2022

B2B sales strategy has come a long way from the time of networking at trade events or rattling off pitches while cold calling. Read on to know all about devising a killer B2B sales strategy. What Has Changed With B2B Digital Sales? Information could be that fine line between a successful sale and a missed opportunity.

B2B 52

B2B Sales B2C SaaS 52

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. It has saved me a ton of time in my day-to-day activities!

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Setting agreed-upon metrics across different areas of the business — IT, the C-Suite, sales, operations, etc. — How do you boost agent retention?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience.

Real estate 10

Real estate Chatbots APIs Analytics 10

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. The majority of inbound call center metrics originate here and c an’t be calculated until you count your inbound customer service calls.

Call Center 52

Call Center Metrics Abandon rate Management 52

SmartKarrot

SEPTEMBER 13, 2022

The Chief Revenue Officer (CRO) is a new role in the C-suite that has emerged as companies look for ways to improve sales growth and revenue. The definition of CRO varies by company, but it generally refers to a senior executive who oversees all aspects of the sales function and drives revenue growth.

Sales 10

Sales Engineering Customer retention Marketing 10

SmartKarrot

JANUARY 5, 2022

His passion for and devotion towards the CS space also has him chaired as an Advisory Board Member at CSM Practice and a Proof Advisor at Proof Analytics where he helps executives strategize and scale their CS operations. Irene’s also an outstanding customer success mentor that helps companies forge strong relationships at the C-level.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

JustCall

JANUARY 23, 2023

Enterprises looking for video conferencing services or in-depth analytics reports will have to look for Grasshopper alternatives. ” – Micheal C. Using that service to grow sales is amazing.” Businesses get telephony and video features like IVR, call routing, call recordings, analytics, and SMS.

Call Logging 10

Call Logging voip Interactive Voice Response Enterprise 10