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Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. How will an outsourced solution handle crucial information? So what’s their secret to success?

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Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

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The Top Three Vendor Management Priorities Explained

COPC

From pivoting on pay-for-performance metrics and decreasing their real estate footprints to designing new cost structures and doing site reviews virtually, vendor management organizations (VMO) are doing their best to navigate the business effects of COVID-19. Optimizing virtual management and supplier business planning.

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Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

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Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

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The Future of Work: BPO Outsourcing Companies Show Up Everywhere

Anexa BPO

BPO outsourcing companies can become an organization’s strongest ally at a time when resources are required to re-design workflow in order to implement automation technologies. Award-winning Anexa is a decades-long leader in the business process outsourcing industry, with dedicated teams of BPO specialists.

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3 Reasons Why Contact Centers Shouldn’t Cut Budgets During a Recession

Balto

Only four industries — BPO, Real Estate, Home Improvement, and Logistics — had zero respondents with plans to cut their contact center budget in the coming year. Marketing budgets are often the first to go during downturns, while investments in technology may increase to stay competitive. Harvard Business Review.