Remove Business Process Outsourcing Remove Marketing Remove Real estate Remove Service level
article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Why You Should Outsource Your Customer Service Operations Yes, it remains true that there are often considerable cost savings to be had with outsourcing, but these are not always where we might expect – with wage mitigation. You may also enjoy reduced real estate and facilities costs.

article thumbnail

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.

article thumbnail

Which Call Center Model is Right For You?

Global Response

This can be marketing and sales related, or it can be related to service and support. Outbound call centers are a great model for companies who are looking to grow their business, expand their marketing efforts, improve sales, or strengthen customer success.