Vistio

FEBRUARY 5, 2024

ServiceSim’s AI capabilities provide agents with personalized feedback and guidance, allowing them to identify areas for improvement and grow professionally. Business Process Outsourcing (BPO) BPO companies handle diverse client needs and require agents who can adapt to different industries and customer demands.

Call Center 52

Call Center Healthcare Government Coaching 52

Select VoiceCom Blog

NOVEMBER 20, 2022

Businesses that adopted this technology also noted increased profits of up to 11% linked to an improvement in customer support and the termination of costly and unnecessary expenses that are now efficiently covered by help desk systems. What is an IT Help Desk and What Does It Do?

outsourcing 52

outsourcing Technical Support Metrics Best practices 52

TeleDirect

AUGUST 23, 2019

To thrive in this new environment, where consumers increasingly dictate how, when and where they will buy, more and more companies are taking advantage of outsourced call center customer services – including those that operate 24/7. Just some of the customer service demands today include: Round-the-clock feedback. Setting appointments.

Call Center 83

Call Center Technical Support outsourcing Contact Center 83

Call Center Pros

OCTOBER 30, 2018

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. Your support service can make or break your image.

Technical Support 40

Technical Support outsourcing Customer Care Call Center 40

Call Center Pros

NOVEMBER 26, 2018

For this kind of feedback to be truly effective, you must be ready to listen openly, respond quickly and react appropriately. Lastly, make sure you thank your customers for their feedback. Even though it might not feel like it, they’re doing you a favor by telling you what you don’t want to hear.

Advertising 40

Advertising Best practices Feedback Customer retention 40

Call Center Pros

DECEMBER 10, 2018

Even though there may be a failed attempt, this failure will be seen in the light of generating useful feedback for improving the business sales process or the product itself. There is no way an optimistic salesman will expect a failure, not to talk about accepting it.

Sales 40

Sales Call Center call center solutions Personalization 40

Call Center Pros

DECEMBER 17, 2018

Implement feedbacks from clients. Your company must prepare a concrete plan at least two or three months before the peak period starts. The things that you must consider then are as follows: Setting up prior goals and objectives. Understand what your shoppers need and want. Check your current workflow rate and number of successful cases.

Schedule adherence 40

Schedule adherence call center software Call Center Sales 40

Global Response

JANUARY 9, 2023

In many cases, though, the types of service or support needed are similar: asking questions about a specific product, needing technical support, providing payment or billing support, or giving general information. This is exactly what Slack has done, in both big and small ways.

B2B 62

B2B B2C Customer Service Self service 62