Talkdesk

OCTOBER 27, 2020

It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. Ideally, these are pre-vetted partners who have extensive experience providing services in the healthcare call center space.

Healthcare 73

Healthcare outsourcing Call Center Business Process Outsourcing 73

Global Response

NOVEMBER 21, 2023

Healthcare BPO providers deliver high-quality, high-touch customer service—and more—to support internal teams and improve empathy, accuracy, security and satisfaction of your call center, while providing necessary support to your internal teams. How exactly does BPO enhance your healthcare support?

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

Global Response

JANUARY 22, 2024

Maisel expertly working the switchboard in the 1960s or Bob Wiley in What About Bob trying to pull a fast one on Betty, the call center representative, in the 1990s, we can picture the early days of the call center. But as technology advanced, so did the call center. Ready to perfect your CX?

Call Center 62

Call Center outsourcing Interactive Voice Response voip 62

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Global Response

FEBRUARY 13, 2022

BPO call centers: what are they and how can they help your business? Is your business growing exponentially lately—or do you wish it was? Either way, it might be time to outsource your call center. So, what is a BPO call center? What does a BPO call center do?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

TeleDirect

AUGUST 25, 2022

Here at TeleDirect, we’ve been offering BPO contact center solutions to businesses for over two decades. We’ve got answers—we’re call center and communication experts! Read on to learn everything you need to know about BPO call center services and how they can help your business grow today.

Call Center 62

Call Center virtual call center outsourcing Healthcare 62

TeleDirect

AUGUST 25, 2022

Looking for the most effective call center strategies in the financial industry? At TeleDirect, we are experts on how to manage a call center efficiently in the finance sector ! Today, we’re here to share our top three most important practices for financial organizations to remember when running a call center.

Best practices 62

Best practices Call Center Finance outsourcing 62