Fonolo
JUNE 14, 2018
In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond.
Fonolo
JUNE 20, 2018
Crown the customer as your brand ambassador. Provide the option for online self-service. If you require a deeper dive into ramping up your CX regimen, be sure to check out our recent white paper which gives a play-by-play of the CX trends for the year. White Paper: CX Trends You Need to Watch in 2018.
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Fonolo
AUGUST 29, 2018
Doing” human interactions well in an increasingly self-service world will set you apart. This must be done thoughtfully, but AI represents great potential not just to improve self-service, but also optimize the use of your agents.”. White Paper: CX Trends You Need to Watch in 2018. The Need for Speed.
CSM Magazine
OCTOBER 16, 2020
Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) You can also add self-service tools. More important, you need to turn existing one into loyal brand ambassadors. Customer education programs are not new. They are critical to your success. Bottom Line.
Solvvy
SEPTEMBER 17, 2022
Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.
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