Why Artificial Intelligence is an Agent’s New Best Friend
SEPTEMBER 12, 2018
The job of a customer service agent is not an easy job. What’s important to remember is customer service agents dedicate their daily professional career to helping people solve these problems. As a company’s brand ambassadors, they are the guardians of a business’s customer relationships. Unfortunately, in many contacts centers, customer service agents are asked to do more with less and do without the best technology. How does AI help customer service agents?