Remove Brand ambassadors Remove Customer retention Remove Self service Remove White Paper
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Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Clients who recommend your services to others make the best ad. You can also add self-service tools.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A good customer service knowledge base: Meets Customer Expectations for Self-Service. How-to instructions. Infographics.