Fonolo

JUNE 20, 2018

In the midst of an increasingly digital space, where human interactions and considerations have the potential to get lost in the mix, it’s easy to forget that most of us are in the business of people; consumers are the heartbeat of our companies, and their feedback and acknowledgement of our good work can keep us chugging along.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

Fonolo

AUGUST 29, 2018

You should consider onboarding, continuous training, career development, work-life balance, rewards and recognition, and soliciting feedback. Doing” human interactions well in an increasingly self-service world will set you apart. White Paper: CX Trends You Need to Watch in 2018. Learn more about Jon here and here.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

OCTOBER 16, 2020

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) You can also add self-service tools. Keep Clients in a Feedback Loop. Customer loyalty thrives on asking for and offering feedback. More important, you need to turn existing one into loyal brand ambassadors.

Customer retention 52

Customer retention Brand ambassadors Finance Banking 52

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.

Customer Service 62

Customer Service Self service Engineering Customer Support 62