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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. Adding to this personalization, chatbots can also field frequently asked questions. Working to improve chatbot technology is a trend to consider this year.

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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

In contemporary times, the deafening sounds of the outside world via the news, social media, the subway, the radio, the street, and even the phone lines can distract us from our long-term professional and personal goals. Doing” human interactions well in an increasingly self-service world will set you apart.

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Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) You can also add self-service tools. If your business model allows, make personalized offers to some clients. More important, you need to turn existing one into loyal brand ambassadors. Bottom Line.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.

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50 Quick Tips for Improving the Customer Experience

Fonolo

More and more, a way of standing out from the crowd and winning over customers is by ensuring a top-notch, personal experience from start to finish. Make the customer experience as personalized as possible. Celebrate your greatest customers, both publicly and personally. Crown the customer as your brand ambassador.