Remove Brand ambassadors Remove Chatbots Remove Self service Remove White Paper
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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead. These uses certainly apply to chatbots, which brands have embraced at a dizzying speed.

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50 Quick Tips for Improving the Customer Experience

Fonolo

Crown the customer as your brand ambassador. Change things up with chatbots. Provide the option for online self-service. If you require a deeper dive into ramping up your CX regimen, be sure to check out our recent white paper which gives a play-by-play of the CX trends for the year. Say “Thank You”.

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The Benefits of a Customer Service Knowledge Base

Solvvy

Articles, white papers, and e-books. A good customer service knowledge base: Meets Customer Expectations for Self-Service. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services. How-to instructions.