Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. Incorporating feedback.

B2B 83

B2B SaaS Education Brand ambassadors 83

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. How do they communicate feedback to their agents? Regular feedback sessions will help both parties stay aligned on performance, customer satisfaction levels, and areas for improvement.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. We have much more detailed information about surveying later in this blog. You can use this to resolve customer service complaints that have been missed — and even create brand evangelists.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

TMP Direct

OCTOBER 14, 2021

Any company’s employees can — and should — be its best advocates and brand ambassadors. One prong should be a more formal survey, such as the annual Great Place to Work survey. One prong should be a more formal survey, such as the annual Great Place to Work survey. TMP’s role.

Brand ambassadors 52

Brand ambassadors Upselling Advertising Surveys 52

Nicereply

JANUARY 14, 2021

Another great option to boost customer loyalty would be the use of packages to upsell more products and products after the buyer’s first purchase. By responding quickly and resolving their issues with concern and respect, you can convert a dissatisfied buyer to a brand ambassador. Start by studying your website buyer journey.

Brand ambassadors 75

Brand ambassadors Customer retention Government Upselling 75

JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. In turn, that will encourage them to stick with your brand.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

GetFeedback

AUGUST 16, 2018

CSAT surveys measure how customers feel about a specific interaction or experience. To conduct a CSAT survey, you ask: How would you rate your overall satisfaction with the service you received? Just add it to your survey, customize your question, and begin distributing CSAT surveys after support interactions.

Metrics 79

Metrics Customer Service Surveys Self service 79