Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 82

B2B SaaS Education Brand ambassadors 82

Global Response

FEBRUARY 28, 2024

Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. This leads to increased sales and revenue for the business.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. How to Eliminate Hold Time in Your Call Center Everything from your product itself, to brand voice and color will impact how customers feel about your brand.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

DECEMBER 19, 2022

Collaborate with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative. Act as the main point of contact, defining success plans with key deliverables, and ensuring your accounts are getting the most out of the services, resulting in renewal and upsell opportunities.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 92

Sales Coaching Brand ambassadors B2B 92

SmartKarrot

OCTOBER 22, 2021

Engage customers and facilitate education and access to standard methodology guidance. Collaborate with Sales teams to innovate, improve the process, and aid to define procedures that minimize customer risk and improve customer retention rates and growth! Work with Service Delivery Teams to perform pre-sales engagements with clients.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

RapportBoost

DECEMBER 26, 2018

Live chat is growing in use–especially among millennial customers–and chat communications can be optimized using machine learning in order to improve engagement, reduce cost and grow sales. I prefer to focus first on sales opportunities because there is often low hanging fruit, and because sales is more fun.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40