JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

24-7 InTouch

AUGUST 2, 2023

The worldwide customer loyalty management market is valued at 5.5 This speaks to how valuable a customer loyalty program is, and why over 90% of businesses have some type of loyalty program. Turning one-time customers into lifetime brand ambassadors should be a priority. billion U.S.

Brand ambassadors 52

Brand ambassadors Self service Customer retention Personalization 52

Comm100

FEBRUARY 6, 2023

This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education. For example, you can teach your customers how to save or build a good credit mix that matches what 90% of lenders in the market use to make credit decisions.

Customer Experience 82

Customer Experience Brand ambassadors Self service Chatbots 82

Playvox

JANUARY 24, 2022

In the age of digital disruption, customers now expect effortless and personalized omnichannel experiences, or they will likely take their business elsewhere. As you begin your journey to measuring customer experience, it’s useful to learn from the examples of CX leaders that have built their brands based upon CX excellence.

Contact Center 88

Contact Center Customer Experience Brand ambassadors Average Handle Time 88

Totango

SEPTEMBER 20, 2022

This delivers customers more satisfying experiences, which promote higher retention, lower churn, and higher referral rates. A customer enablement program is a vital part of the customer landscape for B2B and SaaS companies that rely on customer retention for growth.

B2B 83

B2B SaaS Education Brand ambassadors 83

ViiBE Blog

AUGUST 25, 2021

Less general than CSAT, Net Promoter Score surveys focus on how likely it is for a customer to become a brand ambassador of a company and promote their products and services, as well as the overall brand later down the line. What is an employee self-service portal? Net Promoter Score (NPS).

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

Solvvy

OCTOBER 25, 2022

Knowing how satisfied your customer base is with your business overall is valuable information. While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Customer service KPIs include: .

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62