Best Practices for Customer-Centric Decision Making
PeopleMetrics
MARCH 1, 2017
For example, here are some guiding principles and how they might translate to a bank's customer experience: Guiding PrincipleIn the customer experience, that means… "Make money matters clear."Avoid Know our customers."Listen Inspire customers to take the right action."Always Build mutual trust with our customers."
Let's personalize your content