AWS Machine Learning

JULY 29, 2022

With rapid technological advances in the past decade or so, it’s even more important to elevate customer focus in the following ways: Making your organization accessible to your customers across multiple modalities, including voice, text, social media, and more. This includes contact centers such as Avaya, Cisco, Genesys, and others.

Contact Center 100

Contact Center Interactive Voice Response Self service Accountability 100

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 104

Marketing APIs Engineering Analytics 104

Nicereply

FEBRUARY 27, 2020

As these support team meetings iterate, often they begin to lose their focus and become more about showing up, than about knowledge share and action. Meetings are necessary for a well-functioning support team. Inevitably these are set up as recurring blocks of time that impact some or all members of the team. Creating an Agenda. “If

Construction 64

Construction Customer Support Feedback Technology 64

CrazyCall

AUGUST 16, 2019

We’re living in such a fast-paced environment that we strive to consume information in as low-friction way as possible. And podcasts are the answer. The same goes for salespeople. I know you strive to get better, beat the competition and get to that next level in your career. One way to expand your knowledge is to listen to the best sales podcasts.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

APRIL 5, 2022

This CX-centric trend has rendered old communication methodologies ineffective. And that’s what we’ll discuss in this blog post: VoIP software and VoIP benefits. As far as getting phone numbers is concerned, JustCall also offers local and toll-free numbers in 70+ countries. What are some important VoIP benefits?

voip 40

voip Interactive Voice Response Analytics Sales 40

AWS Machine Learning

NOVEMBER 22, 2023

Innovation Talks – Learn about the latest cloud technology from AWS technology leaders and discover how these advancements can help you push your business forward. Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked your hotel, and you even purchased the airfare.

Engineering 113

Engineering Best practices APIs Government 113

Hodusoft

AUGUST 9, 2023

In this blog post we have discussed the benefits of multi-tenant contact center software for both BPOs and their clients and how it enhances customer service operations. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. Of the two, which one would you choose?

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52