tag agent-attrition Blog Related Topics 
Inova Solutions
JANUARY 21, 2020
In an era of low unemployment, it's more important than ever to ensure you're taking steps to retain your best contact centre agents. This blog gives you four helpful tips to help you engage and delight your agents so they are less likely to look elsewhere. Add new comment.
USAN
JUNE 14, 2022
Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. What is causing the increasing agent churn? These factors create more opportunities for agents looking to leave the contact center industry. Update agent monitoring practices. First is the U.S.
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Eptica
AUGUST 1, 2018
Date: Wednesday, August 1, 2018 Author: Joanna Allouche - Consultant Making it easier for your agents to deliver superior CX. Author: Joanna Allouche - Consultant Optimizing CX with Eptica When it comes to the contact center, there is a clear link between happy agents and overall performance. Published on: August 01, 2018.
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. What about average handle time, service level, or agent attrition? Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again.
aircall
MARCH 16, 2018
Do you employ remote agents? Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018.
aircall
MARCH 12, 2021
Call center performance measures how well each call center agent is doing on an individual basis as well as how teams and the call center itself are doing overall. . While your bottom line is very important, a productive call center can also benefit your customers and call center agents themselves.
TLC Associates
OCTOBER 30, 2019
Agents, Supervisors, and Managers. Wages – Depending on the level of skill of your agents and the location of your contact center, compensation can vary drastically. There are a number of valuable skills that agents bring to the table. Benefits – More than just monetary compensation, your agents want competitive benefits.
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