kommunicate

NOVEMBER 4, 2021

In the month of October, we have added some new features to your favourite customer support tool. The post Here’s What’s New from October 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Web App WhatsApp WhatsApp sends message API.

APIs 52

APIs Customer Support 52

kommunicate

NOVEMBER 4, 2021

In the month of October, we have added some new features to your favourite customer support tool. The post Here’s What’s New from October 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. WhatsApp sends message API.

APIs 52

APIs Customer Support 52

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Tethr

OCTOBER 5, 2021

Welcome back to the product update blog! Here’s a look at the Tethr updates for September 2021… Reporting enhancements. Our latest set of custom scoring tools makes it easier to bring these tailored QA scores to life, and provide updates as business and market conditions change. We can help.

Average Handle Time 93

Average Handle Time Metrics Contact Center Sales 93

Aspect

MARCH 30, 2021

Innovations and advancements in communication technologies are both a blessing and a challenge for businesses collecting on legitimate debt , as the law s defining our playing field are rewritten, overwritten, and updated. . The new rules were introduced in October 2020 and will go into effect in November 2021. .

Contact Center 62

Contact Center Technology Marketing 62

Totango

NOVEMBER 10, 2020

Your customer success team can keep clients better informed on their progress, actively demonstrating the value obtained through your product. These plans document established goals, show how your product will help achieve these goals, and should provide ongoing progress updates through a live online portal, leaving no one in the dark. .

Enterprise 119

Enterprise Benchmark Accountability Management 119

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Live Chat builds databases Every time a customer contacts your live chat support, they provide you with valuable data that can be used for your product and service improvement as you get closer to understanding your clients’ needs.

CRM 52

CRM Metrics First call resolution Accountability 52