Jon Arnold

OCTOBER 28, 2019

My perspectives are shared in various forums, including posts directly here on my blog. For this blog post, I’ll look at some approaches cloud providers are taking to have success in a crowded market where it’s hard to differentiate. This takes the conversation beyond VoIP and into UC and the broader collaboration space.

Healthcare 40

Healthcare voip APIs Scripts 40

JustCall

SEPTEMBER 11, 2020

Voice over Internet Protocol ( VoIP ) technology is disrupting the education domain. And VoIP seems the emerging winner. So, before we go for the VoIP phone service for our education business, let's know its features and benefits. Benefits of VoIP Phone Systems for Educational Institutions.

voip 52

voip Education Interactive Voice Response call center software 52

Callminer

APRIL 23, 2019

Organizations must therefore map their data flow and regularly conduct network scans to ensure credit card information has not been saved or forgotten in unpermitted locations by careless employees.” – Andrada Coos, 5 Best Practices for PCI DDS Compliance , Endpoint Protector Blog; Twitter: @cososys.

Best practices 159

Best practices Call Center Banking Contact Center 159

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. In the last few years, this relatively new entrant is creating massive waves in the contact center and VoIP space. RingCentral. HoduCC – Contact Center Software.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

aircall

SEPTEMBER 7, 2022

Voicemail : Record, upload, or write the script for a customized message to greet callers when you’re away. Interactive voice response (IVR) : Set up a smart IVR directory that automatically guides callers to the correct team on their first try. Ready to try our business phone app? Schedule a demo today.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

aircall

FEBRUARY 7, 2022

Aircall’s cost-effective call management solution is a cloud-based VoIP service that unifies business communications. Record, upload, or write the script for a customized message to greet callers when you’re away. Interactive voice response (IVR). Call routing. Ready to try our business phone app?

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

JustCall

APRIL 24, 2023

Introduction CallHippo is one of the most popular VoIP software providers in the market. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. However, there are other CallHippo alternatives you can also consider based on your needs.

voip 52

voip CRM Enterprise Call Center 52

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. IVR with visual flow designer – Create and modify IVR system using the visual flow designer.

voip 52

voip APIs CRM Enterprise 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

aircall

JANUARY 19, 2021

Ultimately, cloud-based phone systems, also known as VoIP phone systems , help to enhance customer service, which will inspire brand loyalty, increase your customer base, and generate more revenue. A well-structured onboarding program and the right call scripts provide the basic foundation for customer support teams.

voip 62

voip Interactive Voice Response Sales Government 62

aircall

NOVEMBER 18, 2016

The two are similar, but the main difference of contact center vs. call center is that the former provides additional services such as : VoIP Telephone Services. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent. Fax services.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

The two are similar, but the main difference of contact center vs. call center is that the former provides additional services such as : VoIP Telephone Services. A good example of such a feature is Interactive Voice Response, which boosts first call resolution by directing a call to the most competent agent. Fax services.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

aircall

NOVEMBER 9, 2016

Most of the reliability and call quality problems attributed to VoIP aren’t due to failings of the technology itself, but rather to a weak internet connection. Smart IVR: IVR enables more precise filtering and routing of calls. VoIP improves on this by adding features such as voice recognition to boost IVR’s efficiency.

call center software 82

call center software Call Center virtual call center voip 82

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. Not factoring in voice quality: Get the tech team involved from the start.

Best practices 98

Best practices Call Center Gamification Contact center software 98

aircall

NOVEMBER 9, 2016

Most of the reliability and call quality problems attributed to VoIP aren’t due to failings of the technology itself, but rather to a weak internet connection. Smart IVR: IVR enables more precise filtering and routing of calls. VoIP improves on this by adding features such as voice recognition to boost IVR’s efficiency.

call center software 48

call center software Call Center virtual call center voip 48

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc. Ask for training. Speaking of which!

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Let’s look at the example of a VOIP business phone system. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc. Ask for training. Speaking of which!

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

CrazyCall

AUGUST 8, 2019

Start with improving and optimizing your call scripts ! Properly built scripts serve as helpful prompts during the conversations. If the calls have been recorded, play them back, as they are something really solid to build upon when updating your scripts. Missed phone calls. Contact Rate. Except almost no one has picked up.

Call Center 52

Call Center Metrics Abandon rate Management 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. JustCall Overview JustCall is a VoIP business phone system and contact center software ideal for small and mid-sized enterprises. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider.

Sales 52

Sales Coaching CRM Contact center software 52