Upstream Works

SEPTEMBER 5, 2019

Another way is by tying together disparate systems, databases, and platforms through contact center software integration so that they work together as one cohesive tool. Self-service, Knowledge, AI & Bots. Let’s take a look at knowledge portals.

Contact Center 60

Contact Center Technology Contact center software Self service 60

Tenfold - Contact Center Blog

AUGUST 3, 2018

They now make use of whichever channel they can get the best and swiftest help, be it through knowledge bases, live chat, website, social media, SMS, and email. Businesses providing omnichannel customer service has made the lives of consumers easier while improving profits for themselves.

Best practices 64

Best practices Customer Service Contact center software Self service 64

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.

Contact Center 52

Contact Center Engineering Education Banking 52

Hodusoft

NOVEMBER 22, 2022

An omnichannel customer support software serves as an important tool in call centers for assisting customers in as many ways as possible so that they can interact with the business in whichever way they prefer. Multi-level IVR systems have become a must-have self-service capability for every business. Get a Free Demo.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

JustCall

MARCH 9, 2023

So how can your business, in such a situation, ensure that your contact center is functioning optimally? In this In this blog, we discuss the 18 crucial contact center strategies your business must work on to improve contact center performance. to get the job done.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

Hodusoft

SEPTEMBER 20, 2023

This blog post discusses the call queue system in great detail including how it works, benefits, as well as strategies to enhance call queuing. Moreover, IVR provides callers with a wide range of options and essential information (such as call-back requests, self-service options, estimated wait times, and more) as they wait in the queue.

Interactive Voice Response 52

Interactive Voice Response Wait times call center software Call Center 52

Hodusoft

JUNE 7, 2024

At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible. The way a call center is managed goes a long way in determining its success or failure. Let’s get started!

Best practices 52

Best practices Call Center Omni-channel support Management 52

ViiBE Blog

AUGUST 11, 2021

ViiBE Blog. The best contact center software for your needs. Call Center , CRM , Customer experience. What is an omnichannel contact center? An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means.

Contact center software 52

Contact center software Contact Center CRM contact center solutions 52

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

aircall

FEBRUARY 22, 2021

Interactive Voice Response (IVR) or knowledge bases, which give customers a range of self-service options to increase call center efficiency and customer satisfaction. Contact center software also makes it possible to store and access data in a single source.

Sales 62

Sales call center software Interactive Voice Response Call Center 62

Upstream Works

DECEMBER 11, 2018

We’re seeing greater interest and adoption of Artificial Intelligence (AI) in our customers’ contact centers, including the use of bots to support the popularity of chat as a channel option and a surge in self-service. Not surprisingly, along with an increase in chat is an increase in self-service overall.

Customer Experience 96

Customer Experience Management Multichannel Self service 96

Upstream Works

MARCH 21, 2019

With the popularity and growth of self-service, this means that the consumer has probably already exhausted the means available to them and is now looking for expert assistance for quick and informed resolution. Whether it’s apps, web self-service, chat, social media, bots, or more traditional phone and email channels.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

NobelBiz

APRIL 16, 2024

Nobelbiz is known for its scalable, reliable, and comprehensive set of features, Nobelbiz stands out as a leading provider of Omnichannel Contact Center Software Platform.

Contact Center 52

Contact Center CRM Call Center Best practices 52