VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center . The new paradigm of Work.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

teleopti

APRIL 30, 2019

Think about infusing AI into the employee experience – consider deploying artificial intelligence methods such as Chatbots to enhance internal communication and employee morale. The post Evolving employee engagement with Workforce Management (WFM) appeared first on Teleopti Blog. Make your company a great place to work.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Quiq

JANUARY 10, 2020

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. More Insider Tips Straight From The Quiq Blog. How Chatbots Are Revolutionizing eCommerce. In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce.

Chatbots 52

Chatbots Best practices Personalization Customer Experience 52

Quiq

JANUARY 10, 2020

Read our most popular white paper that spells out the 7 compelling reasons to implement messaging now. More Insider Tips Straight From The Quiq Blog. How Chatbots Are Revolutionizing eCommerce. In this post, we’ll take a look at chatbots and how they are playing an increasingly important role in eCommerce.

Chatbots 52

Chatbots Best practices Personalization Customer Experience 52

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. And they expect a “personalized service that feels unique to my needs.”

Customer Experience 52

Customer Experience Analytics Big data Surveys 52

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. You now work predominantly as a communication advisor due to your experience writing books and blogs on technology work and globalization for notable media outlets like Huffington Post and the BBC.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Comm100

JANUARY 6, 2022

In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world. This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base. What is digital customer experience excellence? .

Customer Experience 86

Customer Experience Chatbots Surveys Technology 86

Fonolo

MARCH 12, 2020

Reviewing support tickets for customer insights is one of the things great call centers do on a daily basis. Besides adding to your Frequently Asked Questions (FAQ) this can also provide inspiration for blog posts, videos and tutorials. Top related content: How to Improve Service Levels in Your Call Center.

Self service 118

Self service Best practices Customer Support Chatbots 118

Liveops

DECEMBER 27, 2018

When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Blog] A brief history of the gig economy.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

Liveops

DECEMBER 27, 2018

When it comes to running or working with a contact center in 2019, there is a lot leaders can learn from what experts had to say about the state of customer service in 2018. Which is why we know you’ll appreciate a round-up of highlights around call center news and information. Blog] A brief history of the gig economy.

Contact Center 48

Contact Center Customer Service Call Center Virtual Agent 48

Transparent BPO

DECEMBER 3, 2019

To answer that question, we spoke with Peter Ryan, principal and chief analyst at Ryan Strategic Advisory , a customer experience and brand equity advisory firm that works enterprise organizations and contact center outsourcers around the globe. Diversify your contact center through outsourcing.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62