aircall

JANUARY 25, 2023

That’s why we’ve taken the time to sift through all the Genesys alternatives for you. What Is Genesys? Genesys is a cloud-based contact center as a service (CCaaS) solution. Why Should You Look for a Genesys Alternative? Many Genesys alternatives offer unlimited international calling.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Natalie Petouhof

JANUARY 12, 2022

Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a cloud CX platform. Her new book, co-written with Genesys CEO and Chairman Tony Bates, argues that empathy is key to solving CX and EX (employee experience) challenges.

Customer Experience 52

Customer Experience B2B B2C Benchmark 52

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Source: Genesys ) Tweet this. Source: Genesys ) Tweet this. Source: Genesys ) Tweet this. Source: Genesys ) Tweet this. Impacts of consistent engagement.

B2B 204

B2B Banking Personalization Employee engagement 204

Fonolo

AUGUST 1, 2018

For example, Genesys has put a lot of marketing juice behind “Kate”. Or, will Genesys start saying that Kate is “powered by” Google? I’m no fan of the loosey-goosey way that “AI” is used in our industry, but a definition for it seems to be hardening in place, and I don’t see any alternatives on the horizon.

Contact Center 52

Contact Center Call Center Interactive Voice Response Chatbots 52

Natalie Petouhof

AUGUST 31, 2016

Tweet Genesys (www.genesys.com), a customer experience, omnichannel and contact center solution and Interactive Intelligence Group Inc. In this agreement Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 How Will This Affect You and Your Customers? Notes From The Executives.

contact center solutions 40

contact center solutions Contact Center Customer Experience Marketing 40

AWS Machine Learning

AUGUST 30, 2023

Alternatively, if you already have an Amazon Kendra index with your own content, you can use it instead with your own example questions for the tutorial. Alternatively, launch the client by choosing QnABot on AWS Client from the Content Designer tools menu.

Self service 106

Self service APIs Transportation Contact Center 106

Altivon

JUNE 13, 2020

As customers try alternate ways of contacting businesses, there has been a growth in the use of all digital channels. This article is based on a Genesys blog posted May 6, 2020 titled “ Tracking the Shift in Remote Contact Center Workers Amid COVID-19 ”.

Abandon rate 52

Abandon rate Contact Center contact center solutions Transportation 52