address-cx-challenges-root-cause-analysis Blog Related Topics 
Beyond Philosophy
MARCH 19, 2020
The Majority of Companies Have a CX Team. Here’s the fascinating insight: the thing that’s going to give you the most revenue is not necessarily the thing causing customers the biggest problem. CX Teams Are Usually Part of Marketing. Two-Thirds of You Don’t Think CX Strategy is the Most Important Thing.
delighted
DECEMBER 17, 2019
More often than not, many brands get caught up in fixing these symptoms by addressing the issues that are easily visible, without actually identifying and remediating the root cause. Root cause analysis (RCA) is a problem-solving method inclined towards the discerning of a hidden root cause of an issue — not just the symptoms.
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Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them. So keep reading if you want to get your NPS score back on track and supercharge your CX efforts. Well, not so fast. But that’s not all.
Natalie Petouhof
AUGUST 15, 2022
History Foreshadows CX Problems. I chose to focus my review around Chapter 3 – History Foreshadows CX Problems – because as the title suggests, what has come before is often a good indicator of what is to come. Until you properly understand your business problems and what’s causing them, you’ll never pick the right technology solution.
Pointillist
MAY 19, 2020
Pointillist surveyed over 1,050 CX, analytics, customer care and marketing professionals from a variety of industries across the world to discover what separates leaders from laggards. “ Customer-centric enterprises are realizing the value of approaching CX from a journey-based perspective.
inmoment
JANUARY 7, 2020
Though trying to isolate and fix deep-rooted problems is not an easy or simple task, organizations can meet this challenge with perseverance and the power of customer experience data tools. Issues that may seem like they’re stemming from one department may actually be rooted in another.
Pointillist
AUGUST 26, 2019
NPS has gained a lot of traction in recent years and is now the most widely used CX metric. It’s impossible to know which actions you should take to address a weak or declining score without first understanding the factors driving NPS. How can you overcome these challenges? So that was goal one.
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