SharpenCX

OCTOBER 4, 2023

Contact center agents are the ones who answer the call—literally and figuratively—when things hit the fan, from being stranded on the side of the road to being locked out of an account. However, we can do all these things and more with modern technology without leaving the couch. The acceleration of digital technology.

Customer Service 67

Customer Service Contact Center Banking Call Center 67

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. Managing the cost per call is a paramount challenge for contemporary businesses across various industries. to $5.60. Read on and thank us later.

voip 105

voip Real estate Abandon rate Analytics 105

SmartAction

NOVEMBER 15, 2023

Let’s explore the evolution of customer self-service, key trends for 2023, the benefits it offers, the challenges businesses face, and a glimpse into the future of this essential component of modern business operations. The evolution of self-service reflects the ever-changing landscape of technology and consumer expectations.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. billion in 2023 and it is projected to grow at a compounded annual growth rate of 18% to touch USD 16.43 CCaaS is the acronym for Contact Center as a Service.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

OctopusTech

FEBRUARY 14, 2023

However, call center outsourcing services are one way that can help companies in business development carefully which leads to higher revenues and opportunities in new markets. Companies all over the world prefer India for contact center outsourcing services for their business due to various reasons which are discussed here.

outsourcing 62

outsourcing Call Center Government Contact Center 62

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. Even though it’s a recent technological innovation, its origins can be traced back to the late 1880s, i.e. the days of the telegraph. billion in 2023 to USD 111.37

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Hodusoft

OCTOBER 26, 2023

They are robocalls—automated telephone calls that deliver prerecorded messages. What starts as an irritating phone call can rob you of your identity, and your life’s savings, and do a lot more damage than you can imagine. billion robocalls between January and August 2023, and each person receives about 17 spam calls every day.

Telecommunications 52

Telecommunications Government Education voip 52