Bilingual agents Blog Customer Service Sales 
Global Response
JULY 23, 2023
Customer service is more important than ever—all the data backs this up. So, managing your customer service is no insignificant task. In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not.
Anexa BPO
FEBRUARY 23, 2023
Customer success agents pick up where sales agents leave off and have the single most influence on the customer journey. They are communicators, listeners, problem solvers, and educators, and ultimately take responsibility for – that’s right – ‘customer success’.
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Global Response
JUNE 13, 2023
In addition, the education in Mexico—particularly for call centers and customer service roles—is strong, and allows employees to develop a real career path in customer service, driving higher-quality work. You can also work on expanding your customer base once you have access to bilingual service and support.
Anexa BPO
SEPTEMBER 13, 2022
This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.
Anexa BPO
FEBRUARY 17, 2023
Anexa is a customer service veteran, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2023 ‘customer experience’ and specialize in delivering just that. BPO outsourcing companies like award-winning Anexa can impact your company’s ability to harness this potential.
Anexa BPO
MAY 16, 2022
Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.
Anexa BPO
SEPTEMBER 5, 2021
And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. Understanding your customer is key to your growth. Today’s customer expectations extend beyond the initial purchase.
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