Totango

SEPTEMBER 1, 2022

In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics. Today’s competitive SaaS company needs a digital, data-driven, AI-powered approach to QBRs for SaaS. Reimagining the SaaS QBR .

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Totango

DECEMBER 16, 2020

One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. As with KPIs, tasks can be keyed to a customer journey map template for organizational structure and clarity. 7 Steps to Bring Agile Innovation to Customer Success. Follow a Clear Plan on Governance and Decision making.

Government 97

Government Journey mapping Accountability Benchmark 97

ClearAction

MAY 3, 2019

“The goal of digital experience management is seamless, transparent and frictionless integration and optimization of customer touch-points,” explained Dennis DeGregor, author of The Customer-Transparent Enterprise. 1) Visionary Leadership. The traditional model of people-process-technology has shifted.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

DMG Consulting

JULY 16, 2019

Question: What’s the difference between customer journey mapping and customer journey analytics? Answer: Customer journey mapping provides enterprises with a visual representation of the touchpoints that prospects or customers traverse when interacting with their organization, from the first touch through the last.

Journey mapping 67

Journey mapping Analytics Interactive Voice Response Social media contact 67

Avaya

DECEMBER 6, 2016

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. Making Customer Journey Analytics Work for You. Ensure continuous improvement.

Big data 66

Big data Customer Experience Analytics Self service 66