Totango

DECEMBER 16, 2020

One of the most exciting new trends in customer success is the emergence of out-of-the-box solutions that allow you to automate the implementation of optimized customer journey maps. This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. This provides transparency and accountability and empowers a data-driven approach to customer success. You can define KPIs for any stage of the customer journey , including onboarding, adoption, and expansion.

Government 97

Government Journey mapping Accountability Benchmark 97

Totango

SEPTEMBER 1, 2022

QBRs in SaaS usually involve business clients, particularly clients with larger accounts, requiring more attention. In addition to relying on outdated data, the traditional QBR model fails to take advantage of the latest tools for agile innovation in digital technology, AI, and big data analytics.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

ClearAction

MAY 3, 2019

“The goal of digital experience management is seamless, transparent and frictionless integration and optimization of customer touch-points,” explained Dennis DeGregor, author of The Customer-Transparent Enterprise. 5) Strategic Data Monetization. 1) Visionary Leadership. The traditional model of people-process-technology has shifted.

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. ANALYTICS RECEIVES AN ENCORE.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Avaya

DECEMBER 6, 2016

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. Making Customer Journey Analytics Work for You. Ensure continuous improvement.

Big data 66

Big data Customer Experience Analytics Self service 66

CustomerSuccessBox

DECEMBER 13, 2021

The reality is most traditional rule engines use only 1% of data to set up rules as with hundreds of data points, it is impossible for the human mind to comprehend, analyze, correlate and configure rules for Account health and alerts with accurate thresholds. Customer Journey Mapping. Let’s get to the details….

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52