JustCall

APRIL 26, 2022

Artificial intelligence (AI) in selling has changed the form and function of the sales department for good. AI is changing how sales reps contemplate every part of the cycle, from the first interaction to the end close. Traditionally, B2B sales teams worked in a linear manner. What Is Artificial Intelligence in Sales?

Sales 52

Sales B2B Upselling Chatbots 52

Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

JustCall

MARCH 28, 2023

By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations. Companies must approach analytics with clear objectives and focus to avoid getting lost in the data. Learn more about it here.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

Horizon CX

AUGUST 9, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform the employee response to any customer action or request. Here’s an idea that can answer that how: context.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

Tenfold - Contact Center Blog

JUNE 29, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform employee response to any customer action or request. Here’s an idea that can answer that how: context.

Customer Experience 48

Customer Experience Upselling Big data Metrics 48

ChurnZero

JUNE 3, 2022

In the episode, You Mon covers the gamut of Customer Success insights—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more. Your role is to make sure that [the customer] is scheduled for a welcome call.

SaaS 52

SaaS B2B Upselling Metrics 52