Big data Customer Care Customer retention Marketing 
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.
TechSee
APRIL 3, 2018
It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.
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NobelBiz
FEBRUARY 22, 2023
This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics? Client data from numerous touch points or communication channels are gathered and analyzed to offer insight into consumer behavior.
LiveChat
FEBRUARY 13, 2018
In today’s world, many people are talking to each other via text messages such as customer care, Facebook messenger and generally on social media. The end result is quality customer service experience which is much-needed for success in today’s markets. Improved customer insights. Availing data analytics to all.
Taylor Reach Group
MAY 24, 2018
Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Customer Contact – Europe: June 11-13, Dublin, Ireland. Customer Contact Week : June 18-22, Las Vegas, NV.
ProProfs Blog
JANUARY 30, 2020
And delighted customers are equivalent to more revenue for the business. 70% of consumers say a company’s understanding of their individual needs influences their loyalty, and 69% say the same of personalized customer care. Operators need to be very mindful as they provide personalized support experience to your customers.
Comm100
JUNE 5, 2018
Accurately Predicting Customer Behavior. Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention.
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