Natalie Petouhof

JUNE 9, 2016

Tweet Is social CRM dead? Depends on what you consider social CRM to be. With the partnering of Lithium Technologies and Microsoft Dynamics, we will see yet a new and more extensive version of intelligent customer engagements. Some analysts think companies will be competing on customer experience in the future.

Technology 45

Technology CRM Customer centricity Analytics 45

C3Centricity

OCTOBER 22, 2018

As you probably know, actually becoming your customer and seeing the market from their perspective, is one of the exercises I suggest to better understand them. I often wonder how we so easily forget that customer service is after all just two people connecting and engaging for mutual benefit. Customer #CEX #CRM Click To Tweet.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Natalie Petouhof

FEBRUARY 21, 2016

IoT, the Customer Experience and its affects on Customer’s and Businesses Security/ Privacy. Using IoT to deliver smarter Marketing. Using the Marketing Cloud to Increase Conversion, Targeting, Relevancy… Using Customer Service Cloud to Service Customers Reactively, Proactively and Drive Marketing.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. The Surge of Mobile Customer Care.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ProProfs Blog

JANUARY 30, 2020

Now learning about customers is essential, but we need to be mindful that privacy is not something they’ll like to put at stake just to engage with a brand. Therefore, you need to make sure that no matter what live chat software or CRM platform you invest in, it secures the data on your customers properly.

B2B 204

B2B Banking Personalization Employee engagement 204

Natalie Petouhof

JULY 16, 2015

But they do expect companies to care. One way to show they care is by providing better customer care. Note: I’m not picking on the cable companies – it is just an easy scenario to visualize how this announcement can improve customer experiences that most people have experienced at least once in their life.).

Analytics 63

Analytics Customer Service CRM Self service 63

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing strategies, enabling their companies to achieve healthy growth in the face of challenging market conditions and intense competition.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Knoah

MAY 24, 2017

Consumers submit data through business sing ups and social media accounts. In a big data world informed consumers worry about what details they share with organizations. Here is the information customer care centers should try to capture and the best ways to gather data: Audience demographics. Pain points.

Customer Care 48

Customer Care CRM Contact Center Big data 48

NobelBiz

FEBRUARY 22, 2023

Contact center data plays a significant part in this growth, and the most successful firms make the most of this technology. As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly.

Analytics 52

Analytics Call Center Big data Contact Center 52

C3Centricity

DECEMBER 3, 2018

Read on for some of the most useful tips I’ve seen on the topic of adopting a customer first strategy. A customer first strategy is not that difficult to implement. Just think customer first in everything you do! CEX #CRM #CustomerFirst Click To Tweet. REASONS TO ADOPT A CUSTOMER FIRST STRATEGY.

Big data 59

Big data Marketing B2C CRM 59

Natalie Petouhof

MAY 9, 2016

Mark spoke about the reality that most revenue growth will need to come from share shift as opposed to market growth. What this means for software companies is that they need to provide better software so that companies can provide better experiences so customer choose to move from their competitors to them.

Banking 40

Banking Sales Marketing B2B 40