Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Callminer

SEPTEMBER 14, 2020

Carol Tompkins is the Business Development Consultant at AccountsPortal. Optimize the operations within the call center in order to improve the customer service experience. A business analyst can provide the following benefits for a call center: Improve customer service by determining what customers like or dislike.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Win the Customer

NOVEMBER 6, 2020

In simple words, customers rarely remain loyal to brands that compromise on their experiences. Read on to learn more about what it takes to improve customer experience and loyalty. The first step to achieving this goal is to understand big data and knowledge management. That’s why customer loyalty is essential.

Customer Experience 52

Customer Experience Brand ambassadors Feedback Surveys 52

Beyond Philosophy

JUNE 11, 2015

However, like the hype around big data, enthusiasm for gamification has somewhat plateaued, and has needed to be rethought, especially regarding how it can drive more brand bonding and positive financial results. This gave gaming something of a Philosopher’s Stone, or magic wand, aura.

Gamification 265

Gamification Big data Personalization Feedback 265

Kayako

MAY 11, 2017

Consistently exceeding expectations is what any entrepreneur or startup should aim for to increase customer bookings and enjoy growth. Companies like Virgin Atlantic, British Airways, and Zappos go the extra mile to ensure their customers receive top-notch customer service.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

Comm100

JUNE 5, 2018

It’s therefore essential to analyze ‘what’s out there’ in customer service AI and adjust our expectations accordingly. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention. Advancing Customer Service.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

CSM Magazine

JUNE 21, 2018

A report by the American Customer Satisfaction Index proved that the leading companies consistently outperformed the market. Customer service leaders outper­formed the Dow by 93%, the Fortune 500 by 20% and the NASDAQ by 335%. Second, it’s people that make or break a customer experience transformation, rather than technology.

Customer Experience 40

Customer Experience Airlines Big data Technology 40