Horizon CX

AUGUST 9, 2018

The following article is a guest post by Aki Merced, a Marketing Consultant with Tenfold – www.tenfold.com. . Organizations know how crucial the level of customer experience is in the pursuit of business goals. It is an important factor that must inform the employee response to any customer action or request.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

Kayako

MAY 11, 2017

(Note: What one customer expects to get for a specific price might be way more than another, or way less than what another expects. This is why the data mentioned in the above section is so important.). Also, look for information related to what your target customers think about your competition.

Analytics 99

Analytics Entertainment Customer retention Surveys 99

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

CSM Magazine

JUNE 21, 2018

Unless a company begins at startup with a zealous customer focus, there is practically no chance for improvement without a consulting partner. One organization spent millions to improve customer retention through technology; unfortunately, their sales growth continued to spiral downward. Drive by Training.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

Comm100

JUNE 5, 2018

Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention. Advancing Customer Service.

Contact Center 48

Contact Center Chatbots Call Center Self service 48

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. This constant quality control would provide preemptive customer service.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54

Balto

SEPTEMBER 12, 2023

These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Callminer

JULY 15, 2019

This webinar provides the perfect opportunity for business leaders, operations directors, call centre managers and anyone charged with the customer experience to understand the key issues uncovered and how they can be addressed. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28