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Digital Transformation Challenges: Creating Your Action Plan

aircall

Companies rely heavily on reporting without the advantage of data and analytics that are so critical to establishing efficient, productive workflows. In today’s marketplace, automation, digitization, and big data are your friends. It will lead you to greater operational efficiency and better decision-making.

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Improving Your B2B Sales Cycle with Technology

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Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before. Automatically record calls for review and training.

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How to Leverage Chatbots for Streamlined Recruitment Efforts

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Source: Inside Big Data. Sure, they can help pick out the best VoIP service engineer from a thousand applications, but that doesn’t make them perfect. Richard Conn – RingCentral US Richard Conn is the Senior Director, Search Marketing for RingCentral, a global leader in unified communications and call center service.

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Top 5 Customer Service Trends to Look out for in 2017

aircall

Live chat, email, VoIP business phone , there are specialists for every channel. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size. In the meantime, consider giving our own virtual call center solution a try: Try Aircall for Free!