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My October Writing Roundup

Jon Arnold

19 Webinar Preview: What Contact Centers Really Need - Big Analytics, not Big Data , JAA blog, Oct. 15 SIP Trunking vs. VoIP - What’s the Difference? , UC Today, Oct. 23 Speech Recognition Use Cases Enable Touchless Collaboration , TechTarget, Oct. 16 Why Voice Has Extended Value in Financial Services , Smarsh Blog, Oct.

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7 Digital Transformation Trends to Watch While You Digitize Your Business

Jive

The Internet of Things is expected to generate more data than we could possibly process—an estimated 600 zettabytes by 2020. Big Data is how we’ll make sense of it all, which is why the industry is expected to reach $102 billion by 2019. Check out our Hosted VoIP buyer’s guide to evaluate digital phone systems providers.

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How to Use Phone Metrics to Make Better Business Decisions

Jive

Phone metrics inform data-driven decisions. In the era of Big Data and data-driven decisions, phone metrics can act as an invaluable measure of customer service. Only they could afford the collection services and analysts necessary to transform the data into a story and an agenda.

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UCcaS,CCaaS,CPaaS – Everything You Need to Know

Hodusoft

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. UCcaS, CCaaS, CPaaS - Everything you need to know.

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Blockchain Futurist Conference, Toronto - Pix, Thoughts and Larry King

Jon Arnold

For those of us who went through VoIP's growing pains, it's certainly 2004 redux, and the whole trajectory of this space feels eerily familiar. Sure, there's lots of hype, and it's hard to say how many of these companies are going to make it, but the potential sure is fascinating - and yes, it is happening.

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Impressions from Interactions 2013 – A Security Perspective

Customer Interactions

” Yaron Tchwella, President of the NICE Security Group, discussed the relevance and benefits of Big Data and how it can help security organizations better manage situations in real time, thoroughly investigate incidents after-the-fact, and be prepared for the next time.

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Google Voice: How Does it Work? (Everything Explained)

JustCall

Google Voice is probably the most synonymous name for a voice-over-Internet Protocol (VoIP) telephone framework. Google Voice is a simple to set up option for businesses that have never used VoIP before, and its free version makes it accessible to almost anyone. The Basics. All you need is a connection to the internet.

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