Best practices Customer retention Exercises SaaS 
CustomerSuccessBox
JUNE 18, 2021
Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company?
Totango
OCTOBER 20, 2022
Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?
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Education Services Group
JULY 5, 2022
Standing there with a sack of beans, hoping to get some guidance about where to even begin to make Customer Success viable in their organization. After all, aren’t mistakes the best way to learn? Humanity is a key aspect of Customer Success in this way. CS in the non-SaaS space is growing.
Education Services Group
OCTOBER 4, 2022
Best practice is to name segments based on their defining characteristics like Enterprise, Mid-Market, Growth, SMB, and Emerging. Like a SaaS text message company the ESG team recently worked with, whose engagement tiers are primarily based on product usage. At ESG, we call this a capacity plan.
Education Services Group
AUGUST 4, 2021
You can face it head-on, do the work to uncover the reasons your customers churn, and become a better, healthier, more mature company as a result. Her Churn Crusher System helps SaaS companies uncover the hidden reasons behind their customer churn rates and develop ways to mitigate them – helping both their company and their customers thrive.
Education Services Group
JUNE 15, 2022
Customer Success is most prominent inside of SaaS companies with really progressive thinkers and leaders that are pushing it forward. But if it doesn’t show you something you didn’t already know and it’s not compelling and meaningful to you, it becomes an academic exercise and you’ve actually gone backwards in your relationship.
SmartKarrot
MAY 19, 2021
In the SaaS industry it is known that customers have high expectations. There is increased focus by companies on protecting their customer base and improving outcomes for them. B2B customers prefer a personalized experience and nearly 65 percent of them will leave if you don’t deliver as per their expectations.
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