Talkdesk

AUGUST 28, 2020

The healthcare contact center has been impacted by COVID-19 more so than virtually any other industry. We were able to do it within 24 hours without missing any of our SLAs, even as we experienced a 30%+ increase in support tickets.” It’s healthcare, so there is no margin for error.”.

Healthcare 124

Healthcare Contact Center Technical Support CRM 124

Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Qualtrics offers extensive integration features allowing data to be gathered from various systems and platforms such as CRM systems, web and feedback tools, employee engagement systems and more.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Global Response

FEBRUARY 13, 2022

They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. Do I need a BPO call center? How could one solution work for so many different companies? BPO call center cons.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Cincom

MAY 3, 2024

For example, a sales rep using Eloquence could instantly produce a detailed quote by having the automation tool pull the prospect’s information from the CRM system, the latest pricing data from an ERP or e-commerce platform, and discounts from a pricing database into a quote template. This drives big productivity gains.

Enterprise 40

Enterprise CRM APIs Customer retention 40

Global Response

JANUARY 9, 2023

B2B sales and customer service are common in all kinds of industries, from healthcare to marketing, technology to finance and more. Hubspot Hubspot is a major player in the B2B world, with a robust CRM platform supporting small, local brands alongside major global corporations.

B2B 62

B2B B2C Customer Service Self service 62

JustCall

MARCH 23, 2023

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. IVR System Best Practices When customers enter the IVR menu, they anticipate a quick redressal of their issues. You can alter the negative customer experience for the better by following the best IVR system practices.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52