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Express International Inc. Invests in Employees to Elevate Customer Service

COPC

for expert advice around best practices in CX operations through consulting, training and certification. . The company’s highly trained labor force meets the needs of its niche in the transportation industry and allows Express International to diversify services spanning four countries. About COPC Inc.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Listen to Hemanth Gorur Vice President Consulting Services at CGI and what he has to say about Breaking down silos with secure cloud strategies. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

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Managing Contact Centers Through the COVID-19 Pandemic

DMG Consulting

And if people are required to report to the office, arrange for them to avoid public transportation (and minimally to travel in at non-busy times), and adhere to CDC guidelines for cleanliness and social distancing. This is always a best practice, but with COVID-19 it can save lives. Learn more at www.dmgconsult.com.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Listen to Hemanth Gorur Vice President Consulting Services at CGI and what he has to say about Breaking down silos with secure cloud strategies. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

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CX FORUMS: 2018 Key Note Speakers

Livepro

Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. Topic: ‘Demystifying multichannel customer experience’ Lyn Trewenack is the national consulting director for BBB Advisory. KEYNOTE SPEAKER BRISBANE 18 TH SEPTEMBER 2018.

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Tips for Mitigating the Impact of Pandemics on Contact Centers

DMG Consulting

And, once things settle down, other businesses are going to need to get back into operation as quickly as possible, as people will need food, money, electricity, gas, transportation, and a whole lot more. This is a standard best practice for any DR/BC plan, as it doubles the chances that your customers (or patients) will be able to reach you.

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HIPAA Compliant VoIP Phone System: Everything You Should Know

JustCall

This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). VoIP Phone Best Practices for HIPAA Compliance. 4 Main HIPAA Rules. Encryption – All patient data needs to be encrypted during transmission or sharing.

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