ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer satisfaction measurement: best practices. Customer service is a great and efficient tool for business growth and customer retention, especially when used wisely, with best practices in place. ViiBE Blog. CRM , Customer experience.

Automotive 98

Automotive Brand ambassadors Transportation Construction 98

The Petrova Experience

JUNE 29, 2023

Transportation Secretary Pete Buttigieg announced a change that will impact air travel starting July 1. Your gut tells you guests should get real-time, detailed reports on delays, vouchers for food and services, and bag transportation. Enter customer experience best practices for honoring commitments to our travelers.

Airlines 52

Airlines Transportation Government Best practices 52

Anexa BPO

JANUARY 24, 2023

This could include any previous roles in which they’ve handled crisis situations, such as a health emergency, cyber-attacks, transportation disasters, financial setbacks, or public relations issues. Measurable outcomes It’s essential to provide measurable outcomes on a Crisis Management CV or resume.

Management 52

Management Transportation outsourcing Best practices 52

The Petrova Experience

NOVEMBER 22, 2023

Rather than one family member staying in place and others traveling to meet them, families are starting to meet in major cities/transportation hubs like Istanbul, New York City, and London. But it is also significant for development of innovative infrastructure around travel and transportation.

Transportation 52

Transportation Airlines Marketing Technology 52

AWS Machine Learning

NOVEMBER 2, 2023

For our example, a teacher inputs the Kids and Bicycle Safety guidelines from the United States Department of Transportation. He specializes in architecting and building cloud native applications and enables customers with best practices in their cloud transformation journey. The following is the generated image output.

APIs 105

APIs Education Transportation Accountability 105

AWS Machine Learning

FEBRUARY 13, 2023

With the help of the AWS CDK, we can version control our provisioned resources and have a highly transportable environment that complies with enterprise-level best practices. The following diagram illustrates the solution architecture.

Scripts 78

Scripts Best practices Transportation Construction 78

AWS Machine Learning

OCTOBER 4, 2023

Prior Authorization Support (PAS) – This allows provider systems to send (and payer systems to receive) prior authorization requests using FHIR, while still meeting regulatory mandates to have X12 278 used, where required, to transport the prior authorization, potentially simplifying processing for either exchange partner (or both).

Healthcare 92

Healthcare APIs Transportation Education 92

NobelBiz

FEBRUARY 21, 2023

Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping. Secure Real-Time Transport Protocol (SRTP): which encrypts the data packets sent during a phone call so that hackers cannot decrypt them.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping. Secure Real-Time Transport Protocol (SRTP): which encrypts the data packets sent during a phone call so that hackers cannot decrypt them.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Maru Group

OCTOBER 18, 2018

Voice of the Customer specialists Maru/edr and UK parcel carrier Yodel were declared UK Customer Experience Awards’ Silver winner in the ‘Best Transport and Logistics’ category last week.

Customer Experience 40

Customer Experience Transportation Best practices Feedback 40

Global Response

DECEMBER 21, 2022

Not only does it ensure agents are using your known best practices, but it also enables your team to find and create best practices by listening and evaluating successful calls. FinTech, banking, healthcare, transportation, etc.) However, there are some best practices that you should know and implement.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Maru Group

AUGUST 1, 2018

Shortlisted in the Best Customer Experience for Transport and Logistics category, winners and further details will be announced in October. As Yodel’s business has evolved, Have Your Say has grown alongside – Maru/edr have taken it from a customer feedback survey to a way of working.

Customer Experience 40

Customer Experience Transportation Best practices Surveys 40

Education Services Group

JANUARY 10, 2022

By following this list of dos and don’ts for customer survey best practices, Customer Success can create an effective and efficient customer feedback loop that benefits every team, company-wide. ) contribute to creating killer customer surveys no matter who owns the survey methodology in your organization.

Surveys 52

Surveys Feedback Transportation Best practices 52

DMG Consulting

MARCH 9, 2020

And, once things settle down, other businesses are going to need to get back into operation as quickly as possible, as people will need food, money, electricity, gas, transportation, and a whole lot more. This is a standard best practice for any DR/BC plan, as it doubles the chances that your customers (or patients) will be able to reach you.

Contact Center 59

Contact Center Healthcare Transportation Self service 59

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

Balto

JUNE 23, 2022

But you’re not familiar with the area, so you don’t know which route to take or which mode of transportation to choose. You know your goal, you have the tools to achieve it, but you still don’t know how best to go about it. A solution should learn from agents and implement their best practices.

Contact Center 52

Contact Center Transportation Coaching Best practices 52

Eptica

APRIL 18, 2018

If you would like find out more, please download your copy of our latest Eptica Multichannel Study for the full findings, survey results and more best practice recommendations. Share this page on: Tweet. You might also be interested in these posts: Why brands need to capture deeper customer insight from unstructured data.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

Calabrio

OCTOBER 19, 2022

For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need. Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

AWS Machine Learning

MARCH 6, 2023

In this post, we dive into tips and best practices for successful LLM training on Amazon SageMaker Training. The post covers all the phases of an LLM training workload and describes associated infrastructure features and best practices. Some of the best practices in this post refer specifically to ml.p4d.24xlarge

Best practices 82

Best practices APIs Transportation Scripts 82

CSM Magazine

NOVEMBER 18, 2016

Someway behind is the Housing sector (77%) and Transport and Travel (72%), while Public Sector comes in lowest with only 71% of customers being satisfied with the service they receive. Transport & Travel: 72%. The list of sectors in full is: 1. Banking: 91%. Financial Services: 89%. Utility: 87%. Retail: 86%. Media: 81%.

Banking 40

Banking Transportation Finance Benchmark 40

Playvox

OCTOBER 18, 2022

Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. Interested in reading more about best practices for implementing remote work successfully?

Contact Center 69

Contact Center Management Coaching contact center workforce 69

bold360 Blog

JUNE 2, 2020

Dawn, e-government services coordinator for the State of Iowa, and Zhaia , information specialist at the Iowa Department of Transportation, discussed customer experience, winning the award, and the great work they’ve done for the State of Iowa. Historical CX challenges in the State of Iowa.

Transportation 52

Transportation Chatbots Government Customer Experience 52

Talkdesk

MAY 5, 2020

Shipping: Customers who have questions concerning shipping delays, damaged products during transportation, incorrect orders, returns and exchanges, and more. Engaging in online courses and certifications from the comfort of your home is one of the best ways to do so.

Contact Center 57

Contact Center Contact center software Transportation Finance 57

Customer Interactions

JULY 7, 2015

Last week’s Voice of the Customer forum held in prestigious surroundings at the British Museum brought together over 100 delegates from industries ranging from telecoms to utilities, financial services to transport. Attendees were able to share cross-industry successes, best practices and opportunities with the NICE Fizzback solution.

Transportation 28

Transportation Best practices 28

DMG Consulting

MARCH 18, 2020

And if people are required to report to the office, arrange for them to avoid public transportation (and minimally to travel in at non-busy times), and adhere to CDC guidelines for cleanliness and social distancing. This is always a best practice, but with COVID-19 it can save lives.

Contact Center 100

Contact Center Management Government Transportation 100

bold360 Blog

AUGUST 27, 2020

For Zhaia Wineinger and her customer service team at the Iowa Department of Transportation (DoT), the initial days of the pandemic were “mass chaos” as she scrambled to support a team suddenly working from home with hardware, software and training while call volume was surging. Shifting to Remote Work & Remote Service Delivery.

Customer Support 52

Customer Support Chatbots Transportation Self service 52

AWS Machine Learning

NOVEMBER 22, 2023

Encrypt data at rest in Amazon Textract – Amazon Textract uses Transport Layer Security (TLS) and VPC endpoints to encrypt data in transit. She works with customers in EMEA and shares best practices for running AI/ML workloads on the cloud with her background in applied mathematics, computer science, and AI/ML.

APIs 85

APIs Accountability Enterprise Transportation 85

JustCall

APRIL 2, 2021

This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). VoIP Phone Best Practices for HIPAA Compliance. Encryption- All patient data needs to be encrypted during transmission or sharing.

voip 96

voip Healthcare Interactive Voice Response CRM 96

Livepro

JULY 17, 2018

Paul has received a number of awards for customer service excellence including ‘best practice in manufacturing’ from the Victorian Government. Steve Mitchinson | General Manager of Driver and Vehicle Services | Department of Transport. of Transports Customer Experience Steering Committee.

Transportation 40

Transportation Government Multichannel Consulting 40

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. Throughout this lifecycle, implementing AWS Well-Architected Framework best practices is recommended.

Best practices 102

Best practices Benchmark Transportation Engineering 102

JustCall

APRIL 5, 2022

This may be done with the help of high-level encryption technologies including virtual private network (VPN) or transport layer security (TLS). VoIP Phone Best Practices for HIPAA Compliance. Encryption – All patient data needs to be encrypted during transmission or sharing. Authorized Access to Patients’ Data.

voip 52

voip Interactive Voice Response Healthcare Transportation 52

Creative Virtual

JANUARY 8, 2019

Our customer, Transport for New South Wales, won an impressive three awards for their RITA chatbot during 2018! It’s an absolute joy working with our great people and some of the world’s leading organisations. We have been fortunate over the years to win many awards, and it’s so delightful when our customers win awards too.

Virtual Agent 40

Virtual Agent Chatbots Transportation Best practices 40

Creative Virtual

DECEMBER 13, 2018

This year we also had the opportunity to share our story in The Parliamentary Review as a Best Practice Representative for the technology sector. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year. You can read our full article here.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

AWS Machine Learning

OCTOBER 6, 2023

This movie is a masterclass in storytelling, with a deep sense of history and culture that will transport you to Middle-earth and leave you wanting more. He supports strategic customers with AI/ML best practices cross many industries. Outside of work, he enjoys reading and traveling.

Personalization 113

Personalization Engineering Construction Transportation 113

SmartKarrot

MARCH 29, 2022

Apply here: [link] Role: Head of Customer Success Location: London Area, United Kingdom (Hybrid) Organization: Transport Exchange Group As a Head of Customer Success, you will lead the Customer Success function by training, engaging, and developing your team. Ensures that schedules and budgets are met according to contractual agreement.

Transportation 19

Transportation Best practices Accountability Sales 19

JustCall

AUGUST 25, 2022

Likewise, it is a powerful manner to transport clients alongside within the income process, thus stopping them from getting caught red-handed. What are the best practices for warm transfers? In the case of outbound income, the one who represents has to select warm transfers. You really don’t want to infuriate the callers.

Transportation 52

Transportation Accountability Best practices Consulting 52