CX Global Media

MAY 22, 2017

Justin Robbins and Jim Rembach share a preview and insight into ICMI’s Contact Center Expo Conference. Artificial intelligence and advanced in IVR systems, workforce optimization, sentiment analysis, unified communications, and so much more. The responses to pick from were: Making new connections. Click to Tweet.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

JustCall

MARCH 13, 2023

JustCall offers a range of features, such as call forwarding, call recording, IVR (Interactive Voice Response), voicemail, and more, to help businesses manage their phone communication effectively. You can leverage cloud-based phone systems like JustCall that offer VoIP phone extensions for businesses.

Interactive Voice Response 40

Interactive Voice Response voip Best practices Personalization 40

Noble Systems

NOVEMBER 17, 2020

Using touch-tone or voice inputs from the caller, determine how to process a call (such as forwarding it to the appropriate person or group). Provide interactive voice response (IVR) menus to callers for more advanced routing or self-service options. Tech Talk: Beyond Self-Service – IVR and Automated Callbacks.

Interactive Voice Response 57

Interactive Voice Response Technology Customer Experience call center software 57

Fonolo

AUGUST 24, 2021

Visual IVR , Voice Call-Backs , and Smart Routing are all great tools to decrease call volume, improve customer satisfaction, and in turn, improve agent productivity and overall work experience. Explore call center training workshops, conferences, and mentoring to provide more learning opportunities. Customer experience.

Call Center 148

Call Center Morale Best practices Contact Center 148

Hodusoft

AUGUST 21, 2023

Through this event, they share insights on evolving trends, best practices, and the future of communication and networking technologies. HoduBlast- Voice and SMS Broadcasting Software : HoduSoft’s voice and SMS broadcasting solution is specifically designed to help businesses reach their target audiences effectively.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

aircall

APRIL 22, 2022

At a base level, a small business phone system is a set of office telephones that are interconnected and provide features like call handling, call transferring, conference calling, and voicemail inboxes. Interactive Voice Response (IVR) menu capabilities. Conference calling and call whispering.

voip 62

voip Interactive Voice Response Call Center Sales 62

aircall

SEPTEMBER 12, 2022

We put our customers first, so we make sure you have a clear view of your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria. Essential telephony features including IVR, call recording, and click-to-dial. Unlimited calls within the U.S. &

voip 62

voip APIs Interactive Voice Response Analytics 62

Contact Center Pipeline

JULY 14, 2015

Last month, some 1,200-plus contact center and operations leaders gathered in Las Vegas for Engage 2015—The Verint Systems Global Customer Conference, where they shared strategies, best practices and lessons learned on the journey to customer engagement optimization.

Analytics 100

Analytics Best practices Contact Center Interactive Voice Response 100

SharpenCX

OCTOBER 13, 2021

With remote work, you can’t rely on a conference room with a white board to map out plans. >> Read Next: 4 Work from Home Best Practice Tips to Guide your Remote Team to Success. In the early months of the pandemic, Chief Information Officers were left with a massive responsibility. What’s more?

Contact Center 128

Contact Center Technology Coaching Analytics 128

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. May 10; Online Webinar.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

Calabrio

OCTOBER 19, 2022

For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practices they are using to get the insights they need. Since the weather postponed travel, our team added a half day to the conference. million annually.

Contact Center 59

Contact Center Analytics Coaching Transportation 59

aircall

JANUARY 19, 2021

Holding conference calls. A basic business phone system typically comes with several voice-calling features such as voice mail, call routing, and call recording. Interactive voice response (IVR): Set up a smart directory where customers can get to the right support team member on the first try. .

voip 62

voip Interactive Voice Response Sales Government 62

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

pindrop

OCTOBER 15, 2019

The topics covered were around fraud, authentication, customer experience, contact center best practices, even white collar crime and the future of voice commerce. One of the top reasons cited for attendance was learning best practices around fraud prevention, customer authentication, and voice security.

Interactive Voice Response 40

Interactive Voice Response Banking Enterprise Best practices 40

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

8x8

DECEMBER 3, 2018

Within 30 minutes of realizing that the abandonment rate had increased, Lenox was able to update their IVR to apologize for the wait time, offer callers the option for a call-back, and give callers who had been waiting, a coupon code they could use at the online store. Would You Do That to Your Mother?: ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

JustCall

APRIL 20, 2022

If these prospects have to wait long for an answer, there is a risk that they will move on to another company that is more responsive. Using AI and IVR can be a fitting solution here to either resolve customers’ problems on auto or at least route them to the right agent promptly for one-point resolution.

Coaching 52

Coaching Interactive Voice Response Feedback Wait times 52

aircall

NOVEMBER 4, 2016

Computer telephony integration enables video and conference calling, whisper coaching, and file transfers. Here are some features to improve your customers’ experience and help you provide quality service at no extra effort cost to your staff: Interactive voice response: filters customers before they even talk to an agent.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54