Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. The NPS metric was designed to get a look at a customer’s thinking right now.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

SEPTEMBER 20, 2022

Finally, we’ll share five top strategies and best practices you can use to get the most out of your customer enablement efforts. Monitoring customer satisfaction metrics and intervening when low satisfaction levels are detected. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 83

B2B SaaS Education Brand ambassadors 83

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Thankfully, we’ve partnered with hundreds of small businesses and can give you some best practices for implementing call center services seamlessly.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. These help you to gather specific, qualitative information about your CX and can provide some useful actionable metrics. 30 Call Center Tips and Tricks You Can’t Live Without 3.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

MARCH 23, 2022

Develop industry-specific metrics that define the customer success journey. Attract, recruit, retain, and inspire the best talent. Developing and executing upsell and expansion opportunities. Consult on best practices, workflows, and management business reviews. Continuously prove ROI to your customers.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

OCTOBER 22, 2021

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Assist customers through multiple contact channels with a positive attitude and desire to help.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19