Benchmark Customer retention Journey mapping Tips 
CustomerSuccessBox
MARCH 17, 2022
A customer journey map can help with this. It’s a document (or set of documents) that outlines when various teams in your company should communicate with customers. Read further to know in detail about the best practices that you should follow for building an effective Customer Journey Map.
Totango
FEBRUARY 10, 2021
When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Set success goals for each stage of your customer journey map. Segment your customer database for personalized communications.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
MAY 6, 2021
What is customer retention ? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention?
ChurnZero
AUGUST 25, 2021
A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you set benchmarks to get a clear picture of your performance with your customers. Customer Success Around the Web. Let’s start with the basics. What is a Net Promoter Score (NPS)?
Totango
AUGUST 23, 2022
Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy.
Totango
AUGUST 18, 2022
Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. Completing these steps enables a new customer to start making practical use of your product and its features. What Is the Client Onboarding Process?
ChurnZero
AUGUST 25, 2021
A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you set benchmarks to get a clear picture of your performance with your customers. Winning at Customer Survival – Understand the importance of customer retention rate analysis.
Expert insights. Personalized for you.
52 
Let's personalize your content