PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you are focused on customer retention, then you need to know the answer to?the

SaaS 96

SaaS Feedback Surveys B2B 96

CustomerSuccessBox

MARCH 17, 2022

By defining the major milestones in a customer’s relationship with you, you may construct a customer journey map. Suggested Read : The Ultimate Guide on Customer Journey Mapping. Benefits of a Customer Journey Map. Why do you need a Customer Journey Map? Pro tip : Customer Journey in SaaS.

Journey mapping 52

Journey mapping Best practices Construction Benchmark 52

Netomi

JANUARY 5, 2022

She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. He authored the Customer Success book for Wiley! Our favorite content from Nick : 5 Ways To Cut Software Costs And Integrate Your Customer Experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 26, 2021

Never forget that it’s a value-add for your customers to work with someone with visibility into similar companies working toward the same goals. Their CSM becomes a valuable source of benchmarking guidance around what good metrics and execution look like for your industry. . . The Customer Success Battle Plan.

Management 98

Management Chief Customer Officer Upselling SaaS 98

ClientSuccess

JULY 16, 2021

Or, better yet, understanding positive signals to help other customers replicate the positive, successful behavior. Whatever your end goal, there is no disputing that a properly constructed Health Score will be a tremendous value to you and your business. . The first thing you need to do is understand your customer data. .

Construction 52

Construction Metrics Customer retention Surveys 52

CustomerSuccessBox

NOVEMBER 23, 2021

The more the customer buys a product or service, the more they will be rewarded. You can be more original by inviting your most loyal customers to private parties or to test a product in preview. Customer retention through loyalty programs is a win-win initiative. Customer reviews improve your visibility on the internet.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52