CSM Magazine
AUGUST 19, 2021
Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!
Peter Lavers
FEBRUARY 20, 2019
Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Its data is © Dimension Data, 2019 Global Customer Experience Benchmarking Report, but the observations and conclusions are my own.
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ChurnZero
OCTOBER 15, 2021
So, as we were planning our closing session for our recently held BIG RYG Leadership Summit, we thought what better way to wrap up our event than to answer the question of “Where is Customer Success headed?”. They’re based on the consistent work that Customer Success has done to get where they are today. NRR is fantastic.
CSM Practice
OCTOBER 10, 2018
Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. If you would like to compare yourself to your peers, you can take an 8-10 minute benchmark assessment at [link].
CSM Practice
OCTOBER 10, 2018
For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference).
CSM Practice
OCTOBER 10, 2018
This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit.
ChurnZero
JULY 9, 2020
These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. They have loyal followings and student-customers who proudly display their certifications on LinkedIn to not only show off their product proficiency, but also their brand affiliation. .
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