Hodusoft

NOVEMBER 1, 2022

The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. What is the first call resolution (FCR)? How Call Center Software Increases Business Efficiency by FCR? How to measure FCR?

First call resolution 52

First call resolution call center software Call Center Wait times 52

Hodusoft

DECEMBER 28, 2022

5 metrics to evaluate the success of call center management. Average Handle Time (AHT) Average Handle Time refers to the average time spent by agents to handle or manage a call from start to end. They would spend more time on calls and manage to calm the customers by successfully addressing their concerns.

Best practices 52

Best practices Call Center Metrics call center software 52

aircall

MARCH 12, 2021

It’s essential to track call center performance to gain insight into how your customers perceive your sales and support services, so you can improve and adapt to their needs. The key ingredients to improving call center performance? Call metrics and KPIs. How often a customer calls for the same problem.

Call Center 62

Call Center Metrics First call resolution call center software 62

OctopusTech

MARCH 1, 2023

Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy. This may help them with benchmarking and goal setting. Some companies even use call center gamification as an incentive system for performance.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Hodusoft

SEPTEMBER 23, 2021

A recent survey by KPMG found that the quality of customer experience is improving across the world. So here’s a quick list to help you level up your call center productivity. . 10 Tips to Improve Call Center Agent productivity. 25% headcount shift away from low-value calls due to self-service knowledge search .

Call Center 52

Call Center Surveys Self service Morale 52

JustCall

APRIL 18, 2023

By investing in the best call center software. With the right sales call center software, your business can not only turn into a customer magnet but also become operationally efficient and profitable. Did you know the global call center AI market will increase 10x by 2030, reaching the $9,949.61

call center software 52

call center software Call Center call center solutions Enterprise 52

Global Response

MARCH 27, 2023

When agents are able to have clear benchmarks for quality, it strengthens direction and focus for improvement—thus making your training more effective. A good CRM and call center software can collate all of this customer data to make it easy for agents to know your customers and personalize accordingly.

Customer Service 62

Customer Service outsourcing Self service Multi-channel support 62