Banking First call resolution Personalization Scripts 
Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.
CSM Magazine
MARCH 3, 2022
As agents continue to play a critical role in the customer experience, customer service departments need highly trained, confident and personable agents who understand industry best practices. Fortunately, new technologies help improve customer service agent performance before they even take their first call.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
APRIL 21, 2020
Customer service is about finding a balance between efficiency and personalization…”. One of the best call center leadership activities that helps address efficient and personalized support is to run a report on the most frequently asked questions to make sure your team is up to speed. And this goes both ways. Joe Bailey.
Callminer
AUGUST 1, 2017
First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Bill Dettering.
CSM Magazine
JUNE 27, 2023
With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. 33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution.
aircall
MAY 14, 2021
It needs four things to work — a computer to run the software, a person to answer the phone, a voice modem, and an active telephone line. From there, the auto dialer sends the call to a live operator or a recorded message. Back in the 1940s, banks used the first auto dialers to make calls for collections.
Integrity Solutions
OCTOBER 27, 2021
In the banking sector this is especially apparent. New research found that just one in five banking customers feels valued by their bank , while good customer service (along with trust and reliability) was cited as having the biggest impact on their decision to stick with a provider. Above all, though, put your people first.
Expert insights. Personalized for you.
52 
Let's personalize your content