Hodusoft
APRIL 17, 2024
In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.
CSM Magazine
MARCH 3, 2022
Increased confidence translates to improved business metrics, like first call resolution, higher CSAT scores, faster speed to proficiency, and improved compliance scores. He’s held executive positions at MBNA, Bank of America, and SquareTwo Financial. Brian can be reached at briant@zenarate.com.
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Callminer
APRIL 21, 2020
“Burnout is prevalent in call centers because there are so many decisions that need to be made throughout the day…”. Each phone call can have many different decisions on which way to go and how to handle it. Good scripting can lessen the amount of decision making, but another way to counteract. Bank of America, J.P.
Callminer
AUGUST 1, 2017
First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business. Bill Dettering.
CSM Magazine
JUNE 27, 2023
With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. 33% higher average CSAT (customer satisfaction) scores from agents delivering soft skills, best practices, and first-call resolution.
Calltools
MAY 26, 2021
Successful call centers rely on continual oversight and detailed scripting to reduce call times and maximize first-call resolution rates. In recent years, call routing has become more intuitive. And if the issue is too complex, the AI diverts the call to a human operator. Data Analysis.
Integrity Solutions
OCTOBER 27, 2021
In the banking sector this is especially apparent. New research found that just one in five banking customers feels valued by their bank , while good customer service (along with trust and reliability) was cited as having the biggest impact on their decision to stick with a provider. Customers want empathy. Really heard.
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